Support for the Gentlebloom iPhone app. Privacy policy: Gentlebloom privacy. Terms: Gentlebloom terms.
Need a hand? Email support@snowbeltlabs.com. We aim to reply within 48 hours. Tell us your iPhone model, iOS version and what you were doing when the problem happened. Screenshots help.
Getting started
Do I need to sign up?
No. Setup just asks for your first name (optional), a few things you'd like to grow, and whether you'd like reminders. Everything is saved on your iPhone.
Is it free?
Yes. Gentlebloom is free, with no in-app purchases, subscriptions or ads.
Does it need the internet?
No. Gentlebloom works fully offline.
Check-ins & your plant
How do I water my plant?
Tap Water your plant on the Today screen, write one thing you did for yourself today, choose what it counted toward (Health, Wealth, Faith or Rest) and tap Water my plant. One watering counts per day. You can update today's check-in as often as you like.
What happens if I miss a day?
Nothing is lost. Your plant never shrinks and nothing resets. When you come back, your plant will be waiting for you.
What will my seed grow into?
It's a surprise. Each seed is a mystery until its first bloom, after 14 waterings. Then you'll see what it is. Rarer kinds start showing up as your garden grows.
How does a plant get into my garden?
After 21 waterings a plant is fully grown. Tap Move to my garden and it's planted there for good, and a new mystery seed takes its place. Open your garden from the Garden button on your plant's card, and tap any plant there to see when it joined.
What is sunshine?
Each daily intention you tick off adds sunshine to your plant: a warm glow behind it. It's a bonus. Your plant grows from waterings either way.
How do I add or remove intentions?
Tap + on the Today's intentions card to add one. Press and hold an intention to delete it.
Reminders, sounds & vibrations
How do I change or turn off reminders?
Open Settings (the gear on the Today screen). Under Notifications you can turn reminders on or off and set the time for the morning quote and the evening check-in.
My reminders aren't arriving.
Make sure reminders are on in the app's Settings, then check iOS Settings → Notifications → Gentlebloom and turn on Allow Notifications. If Gentlebloom sees notifications are blocked, its Settings screen shows a button that takes you there. Focus modes can also hold notifications.
How do I turn off sounds or vibrations?
In Settings → Feel, switch off Sounds or Vibrations. Sounds also stay quiet when your iPhone's silent mode is on.
Your data
How do I change my name?
Open Settings and edit Your name.
How do I move my garden to a new iPhone?
Restore your new iPhone from an iCloud or computer backup of your old one. Gentlebloom's data is included in those backups.
Delete your account
Open Settings, scroll to Account, tap Delete account, then Delete everything. This permanently erases your name, check-ins, intentions, plant, garden and settings from your iPhone and cancels all reminders. It can't be undone. Deleting the app also removes everything it stored. We don't hold any of your data, so there's nothing for us to delete. See the privacy policy for details.
If you're struggling
Gentlebloom is a gentle daily habit, not therapy or medical care. If you're having a hard time, please reach out to someone you trust or a professional. If you're in the US and thinking about harming yourself, call or text 988 (Suicide & Crisis Lifeline). Outside the US, contact your local emergency number or a local crisis line.
Contact us
Email support@snowbeltlabs.com, and put "Gentlebloom" in the subject. For privacy questions, email privacy@snowbeltlabs.com.